Amart Furniture

Reviews of Amart Furniture

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  Charlie Xu Added December 15, 2022

  ★ ☆ ☆ ☆ ☆
  very bad experience. I moved into a new apartment a few months ago and bought two queen bed set. wait for a few weeks for the shipment which is fine(I was told while purchasing). unfortunately one of the bed was not in a good condition(two imperfections due to transport I guess and one part of the frame was damaged before leaving in the warehouse or factory as I they repainted with black color to cover it). I reported to amart the same day when I received the item. the asked me in the email for more pictures which I did afterward. I ask for an exchange as soon as possible as I need bed to sleep. they offer me a $279 credit (which is about 1/5 of the price I spend) to keep the bad bed which I refused. Then the offer $279 credit or an exchange (a few weeks later) at mid Aug 2022. I replied in the email to exchange the bed. No response from it any more. Now it is approaching mid September. I still haven't get my bed which I paid three months ago.
  Shame on you amart!
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  Michelle M Added December 02, 2022

  ★ ☆ ☆ ☆ ☆
  My lounge stated to sag months ago. Warranty people came out and the man said it needed reinforced cushions. I'm overweight and products don't list weight limit. Either way the refuse to do anything as they say it's not a manufacturer issues. If the lounge is sinking it is 100% a manufacturer issue.. it's gotten so bad that it's uncomfortable to sit on. They now ignore all my emails. Since they don't list weight limit, the lounge is sinking they are liable. Saying warranty doesn't cover this is a joke!!! I have a lounge that now needs to be thrown out. Do NOT I repeat do NOT purchase from this place. I am in the middle of taking action agaisnt them.. they dont list weight limit and the lounge can't hold heavier people I deserve a full refund or replacement with a lounge that can hold heavier people. The fact they claim this isnt a manufacturer problem is insane. They build it and it's sinking! It hurts now to to sit on as you feel the wooden edge. It hurts my back, backside and legs. I have disabilities and I can barely get out of the lounge. This is beyond horrible and I the fact they claim its not covered under warranty. I did nothing to this lounge and due to manufacturing and not having proper support I am now stuck with a broken lounge. The man that came out AGREEED it wasn't holding up and said it needed reinforced cushions and would write in his report about a refund. I'm sure they will have some stupid responses to this but I know that they are cheap rubbish that scams and doesn't care if the lounge is broken due to MANUFACTURER ISSUES AND NOT USING STRONG MATERIALS and I just read here another person having issues with warranty claims. Don't trust this company. DO NOT PURCHASE FROM THEM . This started happening to me just a few months after purchase. I have asked the ceo contact me but they don't.. I get many sale reps telling me it's not a manufacturer issue and not covered under warranty. I have asked the legal team to contact me and they don't. I have asked for bosses/supervises and nothing..now I just get ignored..Armart are scammers, liars and won't deal with you when YOUR lounge breaks. They need to be put out of business. I am not going to let this go. 1700$ and broken within a few month. Look at the negative reviews here.... don't waste your money here.
  I just reported this to access Canberra (act government) and to fair trading. I gave them chance to do what is right and they refuse so now I am forced to file complaints and submit forms etc. I suggest you all do the same. Many have stated here and other places that Amart sends faulty items and won't stand by warranty claims etc. Don't accept this and file complaints. The more people who do this the better chance we have at our warranty claims being met, replacements, refunds etc. We have rights so exercise them..
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  Sachin Paudel Added November 21, 2022

  ★ ☆ ☆ ☆ ☆
  I have recently bought one bed with two bedside, dressing and mattress. Initially they didn't delivere our order together, and when delivered, one of the the bedsides was damaged on delivery, also bed is having issue with assembly.
  Trying to contact customer support for last 10 days and called multiple times, sent email with photos to fyshwick store, customer care and feedback but no response.
  Please avoid this store
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  Tasvi a Added November 21, 2022

  ★ ☆ ☆ ☆ ☆
  I want to give 0 star for this store. I brought a bed from thsi store on sept 4th. They delivered my bed with wrong slats. The complaint and they said they will send me a right one- waited for 2 weeks. They sent me a wrong one again. - offered me menial $100 refund for my 4 week wait in total and reassured me that i will get right slat nect week… guess what. Received wrong one again and they wanted me to pay for its delivery. Have written multiple email to their feedback team, customer service and the store. Sends me the assembly instructions when their team does not understand anything. The team members are incompetent and does not under anything.. manager is always in a meeting and sometimes in brisbane in conference. Makes you wait for 45 minute for a call and says i went to toilet. And its oct 20 today still no slats..
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  yiling liu Added November 20, 2022

  ★ ☆ ☆ ☆ ☆
  Don’t buy things here. I was told an error after I made payment online. I thought the payment was not successful so I made another payment. I immediately contacted the customer service to cancel the duplicate payment/order after I realized both payment/order were successfully. But they declined to cancel my order. What a cheater! I wonder when they intentionally made the website faulty in order to cheat!!
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  Zahid Parvez Added June 13, 2020

  ★ ★ ★ ★ ★
  One of the best furniture shopping experiences i've had, and their delivery people are super helpful.
  
  Avoid Freedom Furniture like the plague, come here instead and you will be served much better.
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  Ben Byatt Added June 12, 2020

  ★ ★ ★ ★ ★
  Always great to deal with, very prompt and keep you updated with your order every step of the way!
  From the showroom to warehouse, all staff are super friendly!
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  Benjamin Huang Added June 12, 2020

  ★ ★ ★ ★ ☆
  Excellent service and friendly staff. There's a wide range of furnitures (in quality and prices). Prices are even better when they are on sale.
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  Alexander Law Added May 29, 2020

  ★ ☆ ☆ ☆ ☆
  VERY BAD EXPERIENCE
  I WILL DEFINITELY NEVER SHOP THERE AGAIN
  
  Unsatisfactory customer service as they LIE and LIE as much as they can to get you to make a purchase. The manager is very unhelpful he doesn't even check his facts before he trys to LIE his way out of the fact they guaranteed me it would be here yesterday or today. I have purchased two bedroom suites for my twins as they're moving in to their own rooms and I was reassured that they would arrive Monday or Tuesday called Monday they weren't there and they are in transit called Tuesday I was told there in transit then talked to a manager he said the same thing and I asked him to check again and he's telling me that they have not even left Sydney and won't be here till next week.
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  Hans Shanaka Added May 22, 2020

  ★ ★ ★ ★ ☆
  Staff is very helpful and explain well. Delivery available.but price is little bit high. Good type of products are available.Onsite car park.

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