freedom - Fyshwick

Reviews of freedom - Fyshwick

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  Steve F Added December 06, 2020

  ★ ☆ ☆ ☆ ☆
  Ordered a turner bed on the 1st Aug. Its now 1st November. Upon purchase I was advised 6 weeks by the sales person Sean K. After chasing them up (no notification or follow up on their end) I was advised end of September. Called up again, I was advised mid October. Its now First of November. Not a single phone call/email from them regarding any delay throughout the whole process.
  
  Imagine being told 6 weeks and having to wait 3 months for a bed.
  Wouldnt be half of an issue if they were upfront about their delays but something tells me they deliberately lied to me about the lead times just so they could secure the sale.
  
  DO NOT PURCHASE FROM FYSHWICK FREEDOM.
  
  BUYER BEWARE
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  Fred Added November 27, 2020

  ★ ☆ ☆ ☆ ☆
  Zero stars would have been a fair rating. This stores customer service is pathetic and that is been kind. No ways you can contact them, don't answer phones, don't reply to emails but very happy to take your money. Placed an order on 26 June and paid for the product. Delivery date was within two weeks. We have nor received confirmation of the order, update on delivery and we can't get hold of anyone. Freedom head office does not have a phone...Uhh? Please don't buy from this company there are thousands of better companies to deal with.
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  Zsolt Hary Added November 26, 2020

  ★ ☆ ☆ ☆ ☆
  If possible I would give a zero star rating. Four weeks ago my wife and I purchased a dining table, delivery was to take place 2-4 weeks from purchase. We called the Fyshwick store on numerous occasions this week but were not able to get through to a staff member. My wife followed up with an email seeking an update on delivery, to date we have not received a response. My wife then called centre management in an attempt to get someone from the store to call us, that too failed. My wife then attended the store yesterday only to be served by an incredibly rude staff member. The staff member advised her their phones are working but staff are too busy to answer them and she can take the incoming calls instead of attending to my wife. Naturally my wife bristled and then was told she was rude. My wife pointed out she was only reacting to the way the staff member was treating her. We received a refund. There was no explanation as to what happened to our order and no attempt to find out. If the person serving my wife doesn’t like her job, perhaps she should step aside for someone who would appreciate her income. We are totally disgusted with the service provided (not provided) by Freedom Furniture Fyshwick. Never shopping there again.
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  Beth Nelan Added November 12, 2020

  ★ ☆ ☆ ☆ ☆
  Ordered a bed frame in august and was told 6 weeks for delivery. 10 weeks later they tell me it's not going to be here for another 6-8 weeks. FOUR MONTHs for a bed that they said would take 6 weeks?? Sure covid restrictions have caused delays, but other companies haven't hade the same estimation problems. Given the massive number of people with issues you'd think that they could just buffer their delivery timeframes instead of lying to customers...
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  Brad Donda Added November 10, 2020

  ★ ★ ★ ★ ★
  Bought my two sons here. I don't keep anything in them yet but they are gorgeous.
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  Ric Noble Added February 26, 2018

  ★ ★ ★ ★ ☆
  Good variety of furniture at reasonable prices, good exhibition range

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About freedom.com.au

freedom's extensive collection of home furniture. With a range of outdoor & indoor furniture to suit your desire. Visit us online or in store today.